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Terms and Conditions

Terms and Conditions

  • Any logged bookings will expire 18 months after the guests travel date.
  • When new trainings are loaded any previous trainings will automatically expire if these have not already been claimed.
  • Complimentary nights can only be requested 60 days prior to the intended date of travel - Coconut Bay ONLY
  • Reservations subject to availabilitiy at the time of booking.
  • Complimentary nights are based on 2 adults sharing only. Extra adults, children or nights are priced at the industry rates (maximum 7 nights)
  • Reservations are made on the understanding that should the property become full with brochure paying guests, we reserve the right to move industry personnel to an alternative, comparable quality hotel.
  • Payment for additional nights/persons will be required at the time of booking.
  • Complimentary nights and pricing are based on Standard rooms only.
  • Subject to close outs at any time AND any close outs already in place.
  • Cancellation policy: Cancellations within 30 days of travel: 100% charge for additional nights paid.
  • Complimentary booking must have the industry staff member staying in the room.
  • Maximum of 7 nights complimentary at any resort per stay in Jamaica/St Lucia. At Couples Resorts, we would split this between 2 resorts.
  • US$4 per room per night Government Tax is to be paid locally for all complimentary nights – Couples Resorts ONLY 

Blackout dates apply:

  • Couples Resorts: 1st January – 30th April, Thanksgiving 20th – 28th November and 19th December – 31st December.
  • Coconut Bay: 2017 - 1st January – 23rd April 2017, Summer Holidays 22nd July – 2nd September 2017, Half Term 21st October – 28th October 2017 and 16th December – 31st December 2017.
  • 2018 - 1st January - 15th April 2018, Summer Holidays, 28th July 2018 - 2nd September 2018, Half Term - TBC and 16th December - 31st December 2018